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  -  Condizioni Generali di Vendita


The offer and sale of products made on the website are governed by these General Terms and Conditions of Sale. For any other information, please consult the sections: Shipping, Secure Payments, Privacy. The Customer is obliged, before submitting his purchase order, to carefully read these General Terms and Conditions of Sale. Forwarding the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Order Form. The Customer is obliged, once the on-line purchase procedure has been completed, to print and keep these general conditions of sale and the relative order form, already read and accepted.

In order to purchase and see the prices of the products on sale on the Customer must register to the site or log in.
The Customer is forbidden to enter false and/or invented and/or fictitious names in the on-line order procedure and in further communications. The Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of consumers.
By accepting these Conditions of Sale, moreover, the Customer exonerates from any responsibility deriving from the issuance of erroneous fiscal documents due to errors relating to the data provided by the Customer at the time of placing the order online, being the Customer himself the only person responsible for their correct insertion.

The sale of alcoholic products is prohibited to persons under 18 years of age. The courier will NOT deliver alcoholic products to persons under 18 years of age and may request proof of identity to verify age. By placing an order through this website, you warrant to us that you are of legal age and possess the legal capacity to enter into binding contracts.

All products sold on are present in our warehouse. Each product on sale is associated with a photograph of the same. Due to changes in the packaging (e.g. vintage change, label restyling…) the photographs may not exactly reflect the appearance of the product delivered. The actual availability of a product is in any case indicative, as several customers may purchase it at the same time. If a product is no longer available after purchase, the Customer will be offered a replacement with a similar product or will be refunded the amount paid.

Unless otherwise stated in writing, all prices of the Products and shipping costs indicated on the website are to be considered VAT included and expressed in euros. The validity of the prices indicated is always usually that indicated on the website at the time the Order is transmitted through the Internet. Product prices and shipping costs may vary without prior notice. We therefore invite the Customer to ascertain the final sale price before placing the relevant Order.

Once the contract is concluded, Gabriello Santoni Srl shall send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order. This is without prejudice to Gabriello Santoni Srl’s right, before sending the Order Confirmation, to request from the Customer, by e-mail or by telephone, further information with reference to the Order sent through the Internet. Gabriello Santoni Srl may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products. In these cases, we shall inform you by e-mail that the contract has not been concluded and that the Seller has not carried out your Order specifying the reasons thereof. In this case, the sum previously committed to the Customer’s means of payment will be released. Should the products, presented on the website, no longer be available or on sale after the Order has been placed, Gabriello Santoni Srl shall inform the Customer of the possible unavailability of the ordered Products. In this case the amount previously committed to the Customer’s means of payment will be released. If you wish to receive the Invoice, please fill in the appropriate format at the time of ordering.

The payment methods and rules applied are detailed on the Payments page.

Shipments are entrusted to specialised couriers and delivery, depending on the area of destination of the goods, may take place within a period of time varying from 24 hours to 6 working days, barring any mishaps. To find out how this works and the shipping rates in detail, please read the Shipping page, or you can contact our Customer Service. All shipments are insured and we undertake to deliver them to the courier as soon as possible.

If at the time of delivery your order is visibly damaged by the courier, (broken packaging or visibly stained by product spillage from any broken bottles) you can:
– If it is more than one package, return the damaged package to the sender by signing the courier’s delivery note ‘With Reservation’. We will then take care of the return of the damaged package and send it back to you.
– If, on the other hand, it is a one-package shipment, please return the shipment to the sender and we will take care of the return and restoration of the shipment. In the case of a broken product, you will be contacted for a possible replacement or for a refund of the amount paid. Any shipping costs for the return to sender of the damaged package and return of the new one are borne by Gabriello Santoni Srl.

Purchases on are subject to the discipline of Legislative Decree 206/05, which guarantees the Customer the right of withdrawal for any reason. The Customer has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 working days from delivery of the purchased products.

Returned products must be intact, preferably in their original packaging. Once the goods have arrived at the warehouse, they will be examined to assess any damage or tampering: for damaged or altered products it will not be possible to exercise the right of withdrawal. To exercise this right, you must send an e-mail within 14 days from the date of receipt of the goods, indicating
– order number
– date of the order
– the product or products for which you intend to exercise the right of withdrawal, indicating the article code
– their bank details (IBAN code) for the refund

The Customer must then wait for the communication of authorisation to return the goods from our Customer Service and within 15 days of receiving it must send the products subject to withdrawal to the following address

Strada delle Cavine e Valli 36B.
53042 Chianciano Terme (SI)
These shipping costs are the full responsibility of the Customer.

Gabriello Santoni Srl will refund the products subject to the right of withdrawal within 14 working days of receipt of goods. Such refund does not include shipping costs. In general, for anything not expressly written, the rules of law on distance contracts shall apply. Any disputes shall be subject to Italian jurisdiction.

Gabriello Santoni is a registered trademark. Photos, texts, descriptions and everything contained in the site are property of Santoni di G. & S. Santoni Srl.
Reproduction in whole or in part of any part of the site is prohibited; reproduction of texts and or photos for any use whatsoever and in any form whatsoever without the prior written permission of Gabriello Santoni srl is also prohibited. The site is owned by the company GABRIELLO SANTONI SRL, P.IVA 01301470520, with registered office in Strada delle Cavine e Valli 36B. 53042 CHIANCIANO TERME (SI), Italy. For any information or complaints, please contact Customer Service by email (